FAQ

Who is Sanosafe?

Sanosafe is a brand of first aid and medical consumables. We make products for everyday first aid and care, with a focus on documented quality and the people who use them. Our products are sold through selected pharmacies, local distributors and Amazon across Europe.

Sanosafe is operated by Filskov Group ApS in Denmark. You can find our full legal company details in our Impressum.

Where can I buy Sanosafe products?

Sanosafe products are available through selected pharmacies, local distributors and Amazon across Europe. You can find links to our Amazon product pages in the Products section. This website provides information about Sanosafe and its products rather than selling them directly.

What does the CE marking on Sanosafe products mean?

Where a product is a medical device, the CE marking means that the manufacturer declares that the device conforms with the applicable requirements of Regulation (EU) 2017/745.

Where are Sanosafe products made?

Sanosafe products are made at different production sites depending on the individual product. The manufacturer information is stated on the packaging of each product. Production sites are selected against requirements for materials, regulatory compliance and consistent quality.

How do I handle an issue with an order from a pharmacy or Amazon?

For issues with an order, please contact the pharmacy or Amazon first, as they handle the purchase and delivery. On Amazon, you can find help through the Help section of the website or app and select the relevant order. For questions about the Sanosafe product itself, please contact us through our Contact page.

Reporting a product problem

If a product does not perform as expected or you experience an unexpected reaction, please contact us at support@sanosafe.com with the product name, size or variation, and the LOT number shown on the packaging. We review every report we receive to understand what happened and take any necessary follow-up action.

How do I get in touch, and how quickly do you reply?

You can contact Sanosafe at support@sanosafe.com or through our Contact page. We typically reply within two business days. For product questions, please include the product name and any relevant information from the packaging so we can give you a useful answer.